We understand that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.coviscreen.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy, the following terms shall have the following meanings:
“Account” means an account required to access and/or use certain areas and features of Our Site;
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; and
“We/Us/Our” means Fresh Start Property Solutions LTD, a company registered in England 119404038, whose registered address and trading address is West Cote, Hardcastle Lane, Flockton, Wakefield, WF4 4AS.
- Information About Us
2.1 Our Site, www.coviscreen.co.uk is owned and operated by Fresh Start Property Solutions Limited, a limited company registered in England under 119404038, whose registered address is West Cote, Hardcastle Lane, Flockton, Wakefield, WF4 4AS.
2.2 Our Data Protection Officer is Richard Chambers (Director), and he can be contacted by email at email@example.com, or by post at Our registered address.
- What Does This Policy Cover?
- What is Personal Data?
4.1 Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
4.2 Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
- Your Rights
5.1 Under the GDPR, you have the following rights, which We will always work to uphold:
5.1.2 The right to access the personal data We hold about you. Part 13 will tell you how to do this;
5.1.3 The right to have your personal data rectified if any of your personal data held by Us is inaccurate or incomplete. Please contact Us using the details in Part 15 to find out more;
5.1.4 The right to be forgotten – i.e. the right to ask Us to delete or otherwise dispose of any of your personal data We have. Please contact Us using the details in Part 15 to find out more;
5.1.5 The right to restrict (i.e. prevent) the processing of your personal data;
5.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
5.1.7 The right to object to Us using your personal data for a particular purpose or purposes; and
5.1.8 Rights related to automated decision making and profiling.
5.2 If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in Part 15 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
5.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
6.2 date of birth;
6.5 business/company name
6.6 job title/profession;
6.7 contact information such as email addresses and telephone numbers;
6.8 demographic information such as post code, preferences, and interests;
6.9 Payment information such as credit/debit card numbers;
6.10 IP address;
6.11 Web browser type and version.
- How Do We Use Your Data?
7.1 Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data, or because it is in Our legitimate business interests to use it. Your personal data may be used for one or more of the following purposes:
7.1.1 Providing and managing your Account;
7.1.2 Providing and managing your access to Our Site;
7.1.3 Personalising and tailoring your experience on Our Site;
7.1.4 Supplying Our products and/or services to you. Your personal details are required for us to enter into a contract with you;
7.1.5 Personalising and tailoring Our products and/or services for you;
7.1.6 Communicating with you. This may include responding to emails or calls from you;
7.1.7 Supplying you with information by email and/or post that you have opted into (you may unsubscribe or opt-out at any time by emailing firstname.lastname@example.org);
7.1.8 Market research.
7.2 With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message and/or post with information, news and offers on Our products and/or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you can always opt-out.
7.3 You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
- How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary considering the operational legal reasons for which it was first collected.
- How and Where Do We Store or Transfer Your Personal Data?
9.1 We may store or transfer some or all your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that We will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR as follows.
9.2 We may share your data within the group of companies of which We are a part. Where this involves the transfer of personal data outside the EEA, our group ensures that personal data is protected by requiring all companies within the group to follow the same rules with respect to personal data usage. These are known as “binding corporate rules”. More information on binding corporate rules is available from the European Commission.
9.3 We will only transfer your personal data to countries that the European Commission has deemed to provide an adequate level of personal data protection. More information is available from the European Commission.
9.4 Where We transfer your data to a third party based in the US, this may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards like those in Europe. More information is available from the European Commission.
9.5 Please contact Us using the details below in Part 15 for further information about the data protection mechanism used by Us when transferring your personal data to a third country.
- Do We Share Your Personal Data?
10.1 We may share your personal data with other companies in Our group for legitimate business purposes. This includes subsidiaries and/or Our holding company and its subsidiaries.
10.2 In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if We are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
- How Can You Control Your Personal Data?
11.1 In addition to your rights under the GDPR, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict Our use of your personal data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details and by managing your Account).
11.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
- Your Right to Withhold Information
12.1 You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Personal Data?
13.1 If you want to know what personal data, we have about you, you can ask Us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
13.2 All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.
13.3 There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover Our administrative costs in responding.
13.4 We will respond to your subject access request within 21 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date We receive your request. You will be kept fully informed of Our progress.
14.2 All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all the following types of Cookie:
14.2.1 Strictly Necessary Cookies – A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.
14.2.2 Analytics Cookies – It is important for Us to understand how you use Our Site, for example, how efficiently you can navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.
14.2.3 Functionality Cookies – Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.
14.2.4 Targeting Cookies – It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited, and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests.
14.2.5 Persistent Cookies – Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.
14.2.6 Session Cookies – Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.
14.3 Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
14.4 Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
14.5 In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
14.6 The links below provide instructions on how to control Cookies in all mainstream browsers:
14.6.1 Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
14.6.2 Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835
14.6.3 Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge
(Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
14.6.4 Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB
14.6.5 Safari (iOS): https://support.apple.com/en-gb/HT201265
14.6.6 Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences
14.6.7 Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)
14.7 You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
14.8 It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
To contact Us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Richard Chambers):
Email address: email@example.com
Postal Address: West Cote, Hardcastle Lane, Flockton, Wakefield, WF4 4AS.